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How We Protect Your Personal Data

At mycuci88, we take the handling of your personal data seriously — every piece of account, payment and browsing data you share with us is stored and processed…

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mycuci88 How We Protect Your Personal Data
HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

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E-mel Privasi

Send a written request to our privacy team at the contact address listed in your account dashboard. We aim to respond within 5 working days and confirm receipt within 24 hours of submission.

Live Chat

Our live-chat support is available around the clock. Start a session from the help icon on any page, state that your query is a data or privacy matter, and we will route it to the right team.

Borang Permintaan Data

Use the in-account Data Request Form to submit a formal access, correction or deletion request. The form records your request with a reference number so you can track progress without follow-up calls.

AMALAN PENGENDALIAN DATA

Six Ways We Handle Your Data Responsibly

From account creation in Kuala Lumpur to every deposit and withdrawal that follows, the controls below govern how your data moves through our systems.

Penyulitan Data

Account credentials and payment tokens — including your Touch 'n Go and FPX references — are encrypted at rest and in transit using current industry-standard protocols, so raw values are never exposed in our logs.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust non-essential cookie preferences via the cookie banner shown on your first visit to the site.

Keselamatan Akaun

Login attempts are monitored in real time. Unusual patterns — such as a new device or a foreign IP address — trigger an additional verification step before access is granted, protecting your account even if your password is compromised.

Tempoh Penyimpanan

We retain account and transaction records for as long as your account is active and for the period required by applicable Malaysian law after closure. Data no longer needed under these criteria is deleted on a scheduled cycle.

Perkongsian Terhad

We share data only with the payment processors that execute your Touch 'n Go, GrabPay, Boost and FPX transactions and with identity-verification services required by applicable law — no marketing partners, no data brokers.

Permintaan Pembetulan

If the name, email or phone number on your account is incorrect, submit a correction request through the Data Request Form or live chat. We verify identity before making changes and confirm the update by email once complete.

Your Privacy Questions, Answered Directly

These questions come up most often when account holders want to understand their data rights. If your question is not covered here, reach us through live chat or the Data Request Form and we will respond with a written answer.

We hold the registration details you provided (name, email, phone), your payment identifiers such as your Touch 'n Go or FPX reference, your login history, session timestamps and any correspondence you have had with our support team.

Yes. Submit a Data Access Request through the in-account form or by contacting live chat. We will compile and deliver a readable copy of your personal data within the timeframe required by applicable Malaysian law.

Use the Data Request Form inside your account and select the Correction option. State which field is incorrect and provide the accurate value. We verify your identity first, then update the record and confirm the change by email.

You may request deletion of personal data we no longer need to retain under applicable law. Some records — such as transaction histories required by Malaysian financial regulations — must be kept for a defined period before they can be removed.

We share data only with payment processors that handle your Touch 'n Go, GrabPay, Boost and FPX transactions, and with identity-verification providers where local law requires it. We do not share your data with advertising networks or data brokers.

After account closure, we retain records for the retention period stipulated by applicable Malaysian law. Once that period expires, data is removed from our active systems on a scheduled deletion cycle.

Send your complaint to our privacy contact address via the account dashboard, or raise it through live chat. If you are unsatisfied with our response, you may escalate to the relevant Malaysian data-protection authority as permitted under local law.

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