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Legal Framework Built for Transparency

We run our platform under a policy structure that keeps your account data secure and your rights visible.

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mycuci88 Legal Framework Built for Transparency
POLICY CONTACT

Reach Us About Your Data or Account Rights

Team online

Live Chat

Open the chat bubble in the bottom-right corner of any page and ask for the data-privacy team. Sessions run daily, and an agent will walk you through your request — whether you want to see what we hold, correct a detail, or ask how we handle cookies and retention.

Email Inquiry

Send your question to the support email listed in your account dashboard. Include your registered username so we can locate your record quickly. We aim to reply within two business days with next steps or the information you requested.

Account Settings

Log in and visit the privacy tab under account settings. You'll find options to download a copy of your data, update communication preferences, and submit a deletion request if you decide to close your account permanently.

DATA PRACTICE

What We Do With Your Information

Registration Data

We ask for your email, mobile number, and date of birth when you open an account. This lets us verify your identity before processing withdrawals and send you account alerts if unusual activity appears. We do not share this with marketing partners.

Transaction Records

Every deposit and withdrawal tied to Touch 'n Go, GrabPay, Boost or FPX is logged with a timestamp and amount. We keep these records to resolve disputes, detect duplicate transactions, and meet payment-processor compliance requirements. You can view your full history in the wallet tab.

Session Cookies

When you log in, we set a session cookie that keeps you authenticated as you move between the lobby, wallet, and support pages. Essential cookies are required for the site to function; optional cookies remember your language and last game so you can pick up where you left off.

Retention Period

Active account data stays on file as long as your account remains open. After you close an account, we retain transaction logs for the period required by local record-keeping obligations, then securely delete or anonymise the rest. You can request early deletion by contacting support.

Security Measures

Your password is hashed, and account pages load over an encrypted connection. We monitor login attempts from new devices and flag suspicious patterns. If we detect unusual behaviour, we freeze the account and send an alert to your registered mobile number before any withdrawal can clear.

Request Changes

You have the right to access, correct, or delete your personal data. Submit a request through live chat, email, or the privacy tab in account settings. We confirm your identity, process the request within the timeframe local law requires, and notify you when it is complete.

Common Questions About Your Data and Rights

We collect your email address, mobile number, date of birth, and the username you choose. This information verifies your identity during withdrawals and lets us send account alerts if we notice unusual login activity or payment attempts.

We retain transaction records — deposits via Touch 'n Go, GrabPay, Boost dan FPX, and withdrawals — for the period required by payment-processor compliance obligations. After you close your account, we keep these logs as local law requires, then securely delete or anonymise them.

Yes. Log in, visit the privacy tab under account settings, and submit a deletion request. We will verify your identity, close your account, and remove or anonymise your data within the timeframe local law requires. Transaction records may be retained longer to meet compliance obligations.

We do not sell your personal data to marketing partners or third-party advertisers. We share limited information with payment processors to clear deposits and withdrawals, and with security vendors who help us detect fraud and protect your account from unauthorised access.

We use essential session cookies to keep you logged in as you move between pages, and optional cookies to remember your language preference and last game. You can disable non-essential cookies in your browser settings, though some features may not work as smoothly.

Open the live-chat bubble in the bottom-right corner and ask for the data-privacy team, send an email to the support address in your account dashboard, or visit the privacy tab under account settings. We aim to reply within two business days.

Access depends on local law and is available where local law permits. We do not provide legal advice. If you are unsure whether you may use our platform in your region, consult a legal professional before opening an account or placing any real-money transactions.

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